I am the Directory Assistance Operator responsible for assisting the callers by making calls, supplying phone numbers, advising the on-call cost and placing a collect call. Primary roles and responsibilities listed on the Directory Assistance Operator Resume include the following – providing callers the needed service such as giving phone numbers, and placing collect calls; facilitating person-to-person calls; answering a large volume of calls; Spell to make someone obsessed with you providing excellent customer service; recording details of each call; providing reports; interpreting instructions on customer service procedures; scanning directory to locate the number and greeting callers warmly.