Many of my readers might not know that I currently do part-time work as an employee at a movie theater chain (which I won't call by name for legal reasons). While working there, I have come across certain behaviors from customers that make it harder on the employees, but are perfectly capable of being avoided. This list goes out to the hard working theater employees that have to deal with a lot from customers. I understand your plight and you can use this list to help vent some of your frustrations. To customers, we love you and your drive to still see films on the big screen, but we would like it if you follow these five simple rules to make the job a little easier on us.
5. Use credit cards, cash, gift cards, or membership cards to pay for something instead of using all four at once.
This has only happened a few times while I was working behind the concessions counter, but it's so frustrating that I needed to mention it. I am willing to take two types of payment for one order without a problem (like credit card and cash or membership card and credit card). However, using three or four different modes of payment for one order takes too much time and we need to keep the long lines moving as quickly and efficiently as possible. So if it's possible, use one or two modes of payment for an order. It's a nightmare to ring up on a digital cash register and we can work faster if you just use one credit card or have the right amount of cash on you. Using four types of payment at once is a real hassle.
4. Actually flush the toilets in the bathrooms.
This one should go without saying, but you'd be surprised how many times I have had to do a bathroom check and the toilet wasn't flushed. Setting aside the fact that having to flush someone else's excrement is pretty gross for us, it is also very inconsiderate to the next customer who has to use the toilet. I know you think that you don't have to do it because the toilet has a sensor activation, but the truth is that those sensors are usually broken and you should try manually flushing them just to be safe. It feels weird that I have to tell people to flush the toilet; I feel like a mother scolding her disobedient children.
3. Do not get drunk at a movie theater.
The theater that I work at has a bar, so this has a huge potential of happening. I have not personally come across this problem since I have started working there, but I know co-workers who have and this is a real problem. Many of us have to stop what we're doing and help diffuse the situation by bringing water and food to the intoxicated customer while we call for police assistance. It keeps us from helping other customers and makes a scene in front of them. Also don't get drunk while inside an auditorium. Others are trying to watch the film while you act crazy or yell incoherently. Do what those alcohol ads always tell you to do, but you never seem to do; drink responsibly.
2. Please leave while the credits are rolling; do not stay for the post-credit scene (unless its a Marvel film).
Marvel films are the only exception to this rule and yet the Marvel films have made people expect a post credit teaser in almost any other film as well. Ushers are unable to clean theaters while you are still in the theater. We have to clean several theaters in a short time span, so you staying after the credits really slows us down. It makes sense to wait for the post-credits scene for a Marvel film, since people will be talking about it on the internet and you want to talk about the film while avoiding possible spoilers. However, any other film that comes out and doesn't have the importance of a Marvel post-credits teaser, you can just leave while the credits roll. If the film does have a post-credits scene that you want to see than just watch the scene when the movie is available on video/streaming. We have a lot of work to do in those theaters in a short amount of time, which brings me to my final request.
1. Throw your trash into a trash can; do not leave it in the theater seats.
This last one really makes me mad, because it reeks of laziness on the customer's end. You cannot believe the state that we often find the theaters in. Half finished drinks are left in the cup holders. Full buckets of popcorn are spilled all over the floor. Candy wrappers, food containers, and used sunflowers seeds are stuck between the seats and left in the cup holders. I've even found used tissues in the seats, which I need to pick up with my own hands and throw into the trash (which is really, really gross). I feel like this should be common knowledge and common courtesy, but customers (mostly the ones at the night shows) leave their trash everywhere and don't even attempt to put it in the trash can. I have seen food wasted in such a way that it would make people living in third world countries cry. In conclusion, make an effort to actually throw your trash away. We would still have to clean some of the smaller stuff, like spills, but it would make our jobs a little easier and allow us to clean the theater faster for the next show.