Working as a hostess, I've had my fair share of ridiculous customers. Every time I go into work, I think it won't be as bad as the last time, but every time, I am very wrong. After a while, I've had to let go of the hopes and dreams of politeness and just embrace the craziness and fun of working in the restaurant business. Here are my tips for you to help navigate the restaurant process.
1. When being seated, we don’t seat you in the corner because we want to, we have to.
It’s not because we don’t like you, or simply think, “Look at this lovely couple! Let's seat them in the worst spot possible.” We're given strict seating instructions and get dirty looks from our manager when we don’t follow them.
2. Please understand that yelling at me won't make me seat you any faster.
In what world do you believe that yelling at me with your alcohol breath will entice me to seat you right away? I’m really just hoping you hoping you find a seat at the bar and leave me alone.
3. You knew it was a holiday, so why didn’t you make a reservation?
“I didn’t think it would be busy” is not an excuse.
This is for everyone that comes in with a party of 10, expecting to be seated immediately. Please just know that me and the rest of the staff loathe you.
4. I can’t take your order, so please stop asking me.
Listen, honey, I’d love to take your order and get you out of my hair. So please wait patiently, for both of our sakes.
5. Getting drunk at the bar and then proceeding to hit on me does not get you brownie points.
I’m sorry, but the smell of whiskey doesn’t get me all “hot and bothered.”
6. Just because you make a lot of money doesn’t mean you’re more important than someone who doesn't.
I appreciate you, because without you I wouldn’t have a job. But I can promise you I don’t care how much money you made this past year.
7. When you order out, I am your waitress. I take your order, I put it together and I bring it to you, so a tip would be much appreciated.
I don’t expect 20 percent, but a token of your appreciation would be lovely.
8. Please don’t come in at 9:55 p.m. with a party of 15 when the restaurant closes at 10 p.m.
We’re all working late now, thanks to you.
9. I told you upfront it was going to be a 45 minute wait. Please don’t ask where you are in the line up.
You’re the one who decided to wait, not me.
10) This is for all of you who say thank you and wait to be seated.
If the restaurant business has taught me anything, it's that customers are definitely not always right, but that manners will get you a lot further in life than being rude. Second, the food industry is a two-way street. Without us, you wouldn't have food, and without you, we wouldn't a job. So next time you insist on being seated immediately, remember that we're people and have feelings, too.