If you're reading this article on a Note 7, you might want to power it down and continue reading on a different device.
On Thursday, Sept. 15, 2016, the U.S. Government issued an official recall on all Samsung Galaxy Note 7 smartphones sold prior to that day. There have been 92 reports of batteries overheating, including 26 reports of burns and 55 reports of property damage from fires, according to the U.S. Consumer Product Safety Commission. This followed a voluntary recall by Samsung itself earlier on Sept. 2.
What made the batteries catch fire? According to a report by Korean regulators, the culprit was "an error in production that placed pressure on plates contained within battery cells. That in turn brought negative and positive poles into contact, triggering excessive heat."
The CPSC announcement also told customers to "immediately stop using and power down" their Note 7s, Customers are being offered "a new Galaxy Note 7 with a different battery, a refund or a new replacement device" if they contact the retailer from which they bought their Note7.
The Federal Aviation Administration has also issued a statement, telling passengers to not turn on or charge this device while on a plane and to keep it out of checked baggage.
The battery problem has only affected 0.1 percent of the 2.5 million phones sold since August, but that is still way too many incidents for the phone to be deemed safe. This came as a huge hit to Samsung; the company has lost $26 billion- that's right, billion- as of Tuesday, Sept. 13, since the announcement of the recall. In addition, its shares in the Korean stock market dropped nearly 7 percent on Monday, Sept. 12.
The new Note 7 will be in most stores no later than Thursday, Sept. 21.
Despite the risks, according to Apteligent, most customers have continued to use their Note 7s; the data shows that there has only been a 13 percent usage decline as of the end of Sept. 14.