All The Types Of Customers You'll Encounter Working At Retail Stores | The Odyssey Online
Start writing a post
Entertainment

All The Types Of Customers You'll Encounter Working At Retail Stores

There is always a story to tell about a customer

79
All The Types Of Customers You'll Encounter Working At Retail Stores
cloudsherpas

Whomever has worked a retail job will understand that there isn't just one type of customer. Throughout the four years that I've been in retail, I've come to notice the different traits of each customer. Some are easy to handle, while others make things more complicated for employees. There are the customers who are grateful for employees helping them, and then there are those who are never thankful. No matter what the situation is, it is important to remain calm and be ready to assist with whatever they need. Sure, dealing with customers can drive an employee crazy, but they also make for good stories later.

These are a few customers that retail employees come across:

1. The customers that destroy everything

No matter what, these customers will destroy anything that gets in their way. They are searching for a few things? Well, during that process they will knock items down, push things aside, and place items where they don't belong. These customers can be bothersome, especially to employees cleaning the store. The best thing to do is clean their mess as soon as it is made, and maybe they will get the hint to stop.

2. The customers who let their kids run around the store

Somehow parents think stores are an equivalent to playgrounds for their kids, and leave their kids unattended while they shop. This allows their kids to have full freedom of the store. They will run up and down the isles, scream, and play with the toys, or anything else they can get their hands on. In the end it leaves the store as a mess.

3. The customers who don't understand how their total got so high

There are plenty of frequent customers who are shocked by the total of their spending, and then, they pop the question, "How did I spend this much?", or "This can't be right." As an employee, you have to name each item the person bought and the price. They usually don't understand until you name off every item, and then they laugh it off. When they realized the total is correct they will finally pay, and move away from the register so can start the process all over again.

4. The story-teller customers

These are the customers you can't escape from. No matter how interesting their story is, you don't want to listen to it all. After all, you are trying to get your work finished on time to go home. If you are at the register, they will stand by you. If you are on the floor, they will follow you around like a gnat. They will tell you their life dreams, what they did today, or what they plan on doing in the future. I've heard simple things, like a family getting a puppy, to crazy things, like divorce. These customers don't have any filters, and love a captive audience.

5. The last minute customers

They know that the store is closing, but they still come in and take their sweet time looking around. Even though they know the employees want to go home, they won't leave until they are satisfied with getting their items. It's alright: their time is just worth more than ay employee's.

6. The "regular" customers

These are the people that every employee knows about. When they walk into the store, you'll know exactly what they are going to do as they shop. They will either remember your name, buy the same items, or have a shopping habit. They can either be a hassle, or the friendly type.

7. The customers who can't pick what they want

Their indecisiveness leads to a long discussion when they are checking-out at the register. They will ask employees what they think of the product, what color is the best, or what style they should pick. Sometimes after the conversation about an item, they will end up not buying it, so the fifteen minutes or longer you spent with them was for nothing.


There are a lot of other different types of customers who shop in retail. However, don't allow yourself to groan and sulk about going to work. Yes, customers are a hassle to deal with at stores, but it will help you understand how to communicate with different people. You'll learn how to keep yourself composed when handling angry people and understand that not every customer is bad; just the memorable ones.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
ross geller
YouTube

As college students, we are all familiar with the horror show that is course registration week. Whether you are an incoming freshman or selecting classes for your last semester, I am certain that you can relate to how traumatic this can be.

1. When course schedules are released and you have a conflict between two required classes.

Bonus points if it is more than two.

Keep Reading...Show less
Student Life

12 Things I Learned my Freshmen Year of College

When your capability of "adulting" is put to the test

4480
friends

Whether you're commuting or dorming, your first year of college is a huge adjustment. The transition from living with parents to being on my own was an experience I couldn't have even imagined- both a good and a bad thing. Here's a personal archive of a few of the things I learned after going away for the first time.

Keep Reading...Show less
Featured

Economic Benefits of Higher Wages

Nobody deserves to be living in poverty.

303186
Illistrated image of people crowded with banners to support a cause
StableDiffusion

Raising the minimum wage to a livable wage would not only benefit workers and their families, it would also have positive impacts on the economy and society. Studies have shown that by increasing the minimum wage, poverty and inequality can be reduced by enabling workers to meet their basic needs and reducing income disparities.

I come from a low-income family. A family, like many others in the United States, which has lived paycheck to paycheck. My family and other families in my community have been trying to make ends meet by living on the minimum wage. We are proof that it doesn't work.

Keep Reading...Show less
blank paper
Allena Tapia

As an English Major in college, I have a lot of writing and especially creative writing pieces that I work on throughout the semester and sometimes, I'll find it hard to get the motivation to type a few pages and the thought process that goes behind it. These are eleven thoughts that I have as a writer while writing my stories.

Keep Reading...Show less
April Ludgate

Every college student knows and understands the struggle of forcing themselves to continue to care about school. Between the piles of homework, the hours of studying and the painfully long lectures, the desire to dropout is something that is constantly weighing on each and every one of us, but the glimmer of hope at the end of the tunnel helps to keep us motivated. While we are somehow managing to stay enrolled and (semi) alert, that does not mean that our inner-demons aren't telling us otherwise, and who is better to explain inner-demons than the beloved April Ludgate herself? Because of her dark-spirit and lack of filter, April has successfully been able to describe the emotional roller-coaster that is college on at least 13 different occasions and here they are.

Keep Reading...Show less

Subscribe to Our Newsletter

Facebook Comments