As I filled out countless applications looking for work as a college student, I was happy to accept a job at Panera Bread, a place I didn't think I would dread working at. I was right, for the most part. I enjoy being a cashier and interacting with customers, but I don't get through the day without these thoughts crossing my mind.
1. It's 2016, how do you not know how to swipe a credit card?
2. No, we do not have a chip reader, as I just told you.
3. It's 9 a.m., why do you want soup, anyway? Sorry, it's not ready yet.
4. "I'm getting a salad because I'm trying to be good."
Then why did you get bread as your side, a large soda and a pastry? Just looking out for you.
5. "Bread, chips or an apple?"
Yes is not an acceptable answer. Also, there's no such thing a bread chips.
6. "For here or to go?" is not a yes or no question.
7. Please get off your phone.
You're rude and I don't appreciate it.
8. Yes, that salad is $9.29 ma'am.
I do not control the prices.
9. It's always been one pastry for $0.99 with a purchase of a drink.
Please do not contemplate it for five minutes.
10. If you didn't get the pastry, don't come back after your meal and ask for the $0.99 deal.
It doesn't work like that.
11. Just get the pastry when I ask in the first place.
I know you want it and if you don't, someone will eat it. Just. Get. The. Pastry.
12. Yes, a regular!
I already know your order and have it in the computer, just hand me the money, you know the drill.
13. No, a regular I don't like.
I'm now conveniently busy cleaning over here, someone else will have to take their order.
14. Sir, do not dig through your wallet for five minutes.
Just give me the phone number for your rewards card. It's so much easier.
15. It's a You Pick Two.
Not a half & half, two for, two pick, choice two. You Pick Two.
16. And yes, it's exactly what it sounds like.
You. Pick. Two. Any two items on the menu.
17. Oh, except the broth bowl and the pasta.
You can't do that. Honestly, just read the menu, it tells you everything.
18. Just tell me the two things you want.
You do not need to specify a You Pick Two, soup and salad. Just say which soup and salad!
19. You just ordered four salads with modifications, but forgot to tell me they were half sizes?
Guess what, you'll have to tell me all over again!
20. Twelve-year-old girl with a twenty dollar bill from her mom, let me guess.
A You Pick Two with caesar salad and mac and cheese or broccoli cheddar soup. Maybe they'll throw a curve ball and get a bread bowl? How original.
21. A bread bowl with a side of bread. Really?
22. "Can I just have a cup for water?"
Absolutely! I'll stand here and pretend I don't see you filling it up with lemonade!
23. I don't care if you lost the it, didn't register it, don't know the phone number, left it in the car, your wife has one, your dog ate it -- whatever!
Do you or do you not have a MyPanera card?
24. "What soups do you have?"
Well ma'am, they will all be listed on the menu right here. Kindly look at the menu.
25. "Oh, OK, and what kind of sandwiches do you have?"
Well, they are listed right next to the soups. Kindly shift your eyes six inches to the left of the menu.
26. "I can help who's next! I can help who's ready! Next customer!"
Yes, please stare blankly at me. I'll wait.
27. "Oh, are you ready?"
No, I'm just standing at my register, looking at you, to tell you I can't take your order. I also said hi when you walked in but you ignored me.
28. "Good afternoon sir, how are you?"
"Well, I've been better." A typical, "I'm good," would have done but I'll politely smiley until you give me your order.
29. "What comes on the Frontega Chicken Panini?"
Smoked pulled chicken, tomato, basil, mozzarella cheese, chipotle mayo, onions, and it comes on focaccia bread. I could recite that in my sleep.
30. "Which sandwiches are your paninis?"
Well, the ones that say panini.
31. "I really don't know what I want."
Can I make some suggestions? What are you looking for? Oh, OK, continue to stare blankly at the menu.
32. Yes, you can have it on ciabatta bread even though you just butchered the pronunciation.
33. "Does that have dairy in it?"
Let me get a manager and the five pound Panera dictionary of ingredients and we should have an answer for you in about five minutes.
34. "What doesn't have gluten in it?"
How about you give me something you're interested in and I can look if that item has gluten, ma'am.
35. "Can I just get a few things from the bakery?"
About how many? "I don't know, maybe five? OK, so I want two brownies, one cinnamon roll, two cherry pastries, one chocolate pasty, oh, throw in some of those candy cookies, and give me three of those muffins." Alrighty, then.
36. "Would you like that bread sliced thick or thin?"
"What's the difference?" Well, as I stated, it would be thick or thin.
37. Oh, you want to change your salad after you swiped your credit card?
Let me get a manager card because you can't just do that.
38. The phone is ringing.
Who is calling out or complaining their order is wrong?
39. "Good afternoon, Panera Bread, this is Kelly speaking, how many I help you?"
"Can I talk to a manager?" Yes, you may, and I'm so happy I don't have to talk to you.
40. "Oh, I forgot to say that was to go."
Sure, let me go tell the line and they'll hate you and me.
41. "Did I say no onions or dressing?"
No, no you didn't. They're already half way done making it too.
42. "This was suppose to have cheese on it!"
Oh really, because you didn't order cheese. This is not my fault.
43. "What would you suggest?"
"I really like the Green Goddess Cobb Salad, Tomato Mozzarella Flatbread, Roasted Turkey Avacao BLT, or Chicken Wild Rice Soup. Oh I'll just do my usual, the Greens Salad dressing not the side." Then why did you ask.
44. "Are these fresh? Which pastry is the freshest?"
All our pastries are baked daily and are fresh. Don't look at me like I'm lying, it's the truth.
45. Is it almost time to go home? Three more hours?
I already did three, so just double what I just did. I can do this.