The 10 Woes of a Restaurant Host | The Odyssey Online
Start writing a post
Student Life

The 10 Woes of a Restaurant Host

Included: Tips on how to not be a terrible customer.

114
The 10 Woes of a Restaurant Host
google

I count myself amongst the unlucky population of college students who have no choice but to make their money at summer jobs in restaurants. Granted, my last sit-down restaurant gig was a step up from the fast food joint I labored at in high school. I generally prefer greeting customers in person over arguing with them over a drive-thru intercom. However, I encountered a vast share of struggles working as a hostess.

This day and age has brought so much awareness to how important it is to be kind to your servers and tip them well. Don't get me wrong; I agree with and support this movement fully. I could go on for ages about the importance of treating waiters and waitresses with respect. With this, though, there is an extreme lack of recognition for valuing the proper treatment of hosts and hostesses.

Thus, the foundation must be laid somewhere. Here are ten things we hosts experience on the daily, that we wish the public was aware of:

1. When a customer asks to sit somewhere that breaks rotation:

What too many people don't understand is that restaurants follow something called rotation. Put simply, it means that there are certain servers assigned to certain sections. Thus, we can't throw too many customers at a single section at one time, because the servers would get overwhelmed. It's also how we make sure each server gets a fair number of tables. So when you ask to be seated near the window and your hostess grimaces...it's because you just made a lot of people's jobs a lot more difficult.

2. When it's too busy to greet AND seat without losing your sanity:

It is unbelievably stressful when customers get mad at us for not seating them in their desired perameter of time. Sometimes there's only one hostess on duty, and it's our job to greet each customer, seat them, and still check up on our servers to make sure they aren't overwhelmed. There just isn't enough time in one shift.

3. When customers seat themselves:

This is possibly one of the most irksome parts of the restaurant business. There is a host stand for a reason! It does not matter if there isn't a host up there at that exact moment. It does not matter if you are in a hurry. If you seat yourself, you have just thrown off the groove of servers and cooks alike. Way to go.

4. When servers blame you for their lack or excess of tables:

Oh servers, how I empathize with you...but please, do the same for me. We hosts are trying our best to make sure you aren't too busy or have too few tables. Something is bound to go wrong each night, but don't assume it's automatically our fault. We're all in the same boat here.

5. When a customer asks, "Then why are there all these empty tables?"

Scenario: You've just asked if you can have a table on the patio. Your host responds that unfortunately, they cannot seat any customers there right now. The worst possible thing you can do in that moment, is ask why. Because guess what? You know nothing about how that restaurant is run. It doesn't matter that there are empty tables. Empty table does NOT equal available table. That section might not have enough servers, and it could be too much to ask another server to cover it. Maybe there are some tables that aren't cleaned off. That doesn't change anything. If a host says no, just roll with it.

6. When a table moves themselves after already having been seated without asking:

Here we are, back on the topic of rotation. PLEASE, JUST SIT WHERE YOUR HOST SEATS YOU. FOR THE LOVE OF ALL THAT IS GOOD IN THIS WORLD, STAY. PUT.

7. When you're afraid to do your side work because there could be an unexpected rush:

Do I roll silverware now and get out early, or wait just in case? Decisions, decisions.

8. When you look at the huge stack of menus you have to wipe:

News flash, customers: When you waste our time with all of your petty requests, that menu stack is piling up for us. We are not happy.

9. When a customer asks to sit in a section you JUST seated, and won't take anything else you offer:

If it is sincerely SO important for you to have the left-most window seat in the bar side, then you can wait. Or just not come to a sit-down restaurant at all if you're going to be this picky.

10. When a customer wants to speak to a manager:

Examine the reason that you wish to speak to a manager: Does it have something to do with the quality and/or speed of your service that night? If so, question whether any of that could have been affected by your treatment of restaurant personnel.

Hopefully, this was not only relatable for restaurant hosts, but educational for customers. The world of fine dining could be a much better place if everyone remembered these ten woes.





Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Featured

15 Mind-Bending Riddles

Hopefully they will make you laugh.

190594
 Ilistrated image of the planet and images of questions
StableDiffusion

I've been super busy lately with school work, studying, etc. Besides the fact that I do nothing but AP chemistry and AP economics, I constantly think of stupid questions that are almost impossible to answer. So, maybe you could answer them for me, and if not then we can both wonder what the answers to these 15 questions could be.

Keep Reading...Show less
Entertainment

Most Epic Aurora Borealis Photos: October 2024

As if May wasn't enough, a truly spectacular Northern Lights show lit up the sky on Oct. 10, 2024

15112
stunning aurora borealis display over a forest of trees and lake
StableDiffusion

From sea to shining sea, the United States was uniquely positioned for an incredible Aurora Borealis display on Thursday, Oct. 10, 2024, going into Friday, Oct. 11.

It was the second time this year after an historic geomagnetic storm in May 2024. Those Northern Lights were visible in Europe and North America, just like this latest rendition.

Keep Reading...Show less
 silhouette of a woman on the beach at sunrise
StableDiffusion

Content warning: This article contains descriptions of suicide/suicidal thoughts.

When you are feeling down, please know that there are many reasons to keep living.

Keep Reading...Show less
Relationships

Power of Love Letters

I don't think I say it enough...

458016
Illistrated image of a letter with 2 red hearts
StableDiffusion

To My Loving Boyfriend,

  • Thank you for all that you do for me
  • Thank you for working through disagreements with me
  • Thank you for always supporting me
  • I appreciate you more than words can express
  • You have helped me grow and become a better person
  • I can't wait to see where life takes us next
  • I promise to cherish every moment with you
  • Thank you for being my best friend and confidante
  • I love you and everything you do

To start off, here's something I don't say nearly enough: thank you. Thank you, thank you, thank you from the bottom of my heart. You do so much for me that I can't even put into words how much I appreciate everything you do - and have done - for me over the course of our relationship so far. While every couple has their fair share of tiffs and disagreements, thank you for getting through all of them with me and making us a better couple at the other end. With any argument, we don't just throw in the towel and say we're done, but we work towards a solution that puts us in a greater place each day. Thank you for always working with me and never giving up on us.

Keep Reading...Show less
Lifestyle

11 Signs You Grew Up In Hauppauge, NY

Because no one ever really leaves.

26709
Map of Hauppauge, New York
Google

Ah, yes, good old Hauppauge. We are that town in the dead center of Long Island that barely anyone knows how to pronounce unless they're from the town itself or live in a nearby area. Hauppauge is home to people of all kinds. We always have new families joining the community but honestly, the majority of the town is filled with people who never leave (high school alumni) and elders who have raised their kids here. Around the town, there are some just some landmarks and places that only the people of Hauppauge will ever understand the importance or even the annoyance of.

Keep Reading...Show less

Subscribe to Our Newsletter

Facebook Comments