Swipe-Beep-Swipe-Again | The Odyssey Online
Start writing a post
Student Life

Swipe-Beep-Swipe-Again

Everyone should expereince the beauty of customer service.

21
Swipe-Beep-Swipe-Again
Cox Farms

This is a sequel to the article based on my first day cashiering a few weeks ago titled "Swipe-Beep-Swipe," at the suggestion of my manager, Michael.

This summer, in addition to a full-time internship, I worked at Kroger (the Southport Road location near Indianapolis). My goals were to pick up some extra cash and to get the "unsheltered customer service job experience" which seemed to be a rite of passage I'd somehow skipped. While friends and family supported my work ethic and desire to build a savings account, this plan was met with comments such as "you should be resting," "you're going to hate it," "what are you thinking -- you don't even like people," and "alright, go work for a week, get it out of your system, and be done."

Stepping out of your comfort zone can be really rewarding often in unexpected ways. While most people speak of their grocery store jobs with disgust, I truly enjoyed my time and especially the people I worked with.

I could focus on all of the difficulties of the job: the constantly empty receipt paper; the malfunctioning chip readers; the tediousness of the WIC orders; extreme couponers who fight for every cent even when the limit is exceeded; the smokers who can't decide which type of cigarette to buy; the numerous paper cuts; and the poorly fitted uniform.

Instead, I choose to focus on the things I learned, the people I met, and the ways I grew. This summer, working over 60 hours a week at two jobs taught me endurance; dealing with unhappy customers who I could not appease taught me patience and that in some cases, you just have to accept that there is nothing you can do to resolve the situation. Before being a cashier, I had never had curses thrown in my face, and I learned to be capable of restraint. I learned the difference between extremely kind and extremely unkind customers, and that being a WIC customer has no bearing on this (though I would have said this before, I got to see it in action). I made some progress with not flinching when random 4-year-olds go to hug me, especially when they're green sucker-mouthed and elated to get more than one sticker. I learned how to motivate co-workers with developmental difficulties without adding to their struggle and by recognizing their unique strengths and weaknesses.

When a 21-year-old (who thought I was 16) came through the line, and said he was strung out on alcohol but wanted to buy more anyway, we bonded over the excitement of exploding targets and swapped stories for 10 minutes. I was asked out by a 43-year-old smoker who was sick of "city flippin' women," though my lack of cigarette knowledge was a downer, and I doubt this would have ended well. A customer who had just moved to the U.S. told me about yucca roots, and that they're the consistency of a sweet potato, but savory, too, and that you must always be sure to cook them well and not eat the skins. I learned that people donate a lot more to Riley on Sunday afternoons after church than at any other point during the week.

I got to know the coworker who was several years younger than me, but a whiz at the cash register, and how he can't wait to go to U-Indy. The veteran cashier had lost her son, but was still the most welcoming and caring staff member I worked with. I learned that one friend had been hit walking to work, but still came in at midnight and worked into the morning.

On my last day of work, my coworkers pooled funds and bought me a cupcake -- chocolate and Oreo, but they didn't know that's my favorite. I doubt I will ever forget their kindness.

I could continue to list many more wonderful things that came from this experience, but it's evident that the positives far outweigh the negatives. Everyone should have an unsheltered customer service job, if not to learn the traditional skills, to be a part of the stories above and to let the experience change you for the better.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Lifestyle

10 Wonderful Things About The Holidays

Some of the best things about the upcoming holiday season.

470
christmas decoration

As the holidays approach, there are many wonderful things that start to appear. From weather to food and even to the decorations, there are so many wonderful things about the holidays.

1. Cold Weather

Keep Reading...Show less
Student Life

14 Thoughts Every College Student Has During Winter Break

The most common: "Is it time to go back to school yet?"

2884
nothing on to-do list

Winter break is a cherished time for many after enduring a grueling fall semester. It’s a time of relaxation and time spent with loved ones over the holidays. However, once the new year rolls around, we’re all ready to go back to school. Here are thoughts every college student has during winter break.

Keep Reading...Show less
Lifestyle

11 Little Changes You Can Make That Will Have a Big Impact On The Enviroment

Simple switches to eco-friendly habits could add up and have a positive effect on the environment!

295
flower in hand
PxHere

In the past decade, there has been a recent surge of compassion for the environment. Many people are beginning to realize how much of a negative impact their daily lives have on the environment. In case you weren't aware the average person has about four pounds of trash per day and American's make up only 5% of the world population and produce a startling 40% of the world's waste. If you care about the environment, here are some smalls changes you can make that will have a big impact!

Keep Reading...Show less
Relationships

10 Facts All People In A Large Family Can Confirm During The Holiday Season

The holiday season can be the best and most stressful time of the year, especially when more people are involved.

4581
kids jumping

The holidays are full of lights, sweets, sweaters, and your favorite movies. There's nothing quite like this period from the beginning of December through January. Christmas, Hanukkah, and New Years. The fun of it all.

I don't know about you but with my large Italian family something is always going on during this season. It can be the most wonderful time of the year while also being the most hectic. These are a few things you know if your family is anything like mine during this time.

Keep Reading...Show less
10 things that happen the second Thanksgiving is over
reference.com

To those who celebrate, you just spent an entire day cooking an elaborate meal with all of your favorite foods. You probably ate your body weight in pumpkin pie and mashed potatoes. What happens now? Oh yea, Christmas. It’s time to take out all of the decorations and Christmas themed things that have been sitting in the attic since last year; it’s time to make a reappearance. So, here are 10 things that happen the second Thanksgiving is over.

Keep Reading...Show less

Subscribe to Our Newsletter

Facebook Comments