Saying "Frappe."
Some baristas get more annoyed than others. If you say this to me, I'll probably say your order back to you, using the correct term. It's a Frappuccino. We are not McDonald's.
"Can I just get a plain old coffee? Do you even do that here?"
Yes, sir. We have coffee. We are a coffee shop, so, yes, we have coffee.
Ordering a Frappuccino and then complaining that it's cold.
Just because we are well known for these milkshake-like drinks does not mean that you have to put "Frappuccino" before every drink you order.
Me: "Venti White Mocha for Karen!" Karen: "Is that the Venti White Mocha????"
Yes, Karen. I just said that. Please listen. I have another drink I need to make.
"Well, they usually charge me $X, but whatever."
Ma'am, I can't help it that they are undercharging you because they're tired of hearing you complain, but I'm not getting in trouble over this.
"Welcome to Starb-" "Hi yes I need five Venti mocha frapps, but please hold the mocha and the whip cream."
Please, just let us greet you, I know you're in a rush, but being rude isn't making me want to make your drink any faster.
Asking us to push your drink ahead because you're in a rush.
Hello, yes, everyone is in a rush, and if you're in that much of a rush, don't come during peak hours.
We know what small, medium, and large mean. You don't have to comment that you don't know the names.
It's okay, say "large", I'm not gonna hit you.
"Well the other Starbucks..."
PLEASE TELL ME WHICH ONE BECAUSE I'LL GO THERE AND TELL THEM TO FOLLOW POLICY MYSELF.
Do not reach over the counter to grab something PLEASE.
Not sanitary, annoying, and all you have to do is ask and I'll hand it to you.
PLEASE GET OFF YOUR PHONE.
I think the person can wait two minutes until after you've ordered and paid to finish your conversation. You're slowing down the line behind you.
Expecting your 10-drink order to be done in five minutes.
We have more customers than just you, buddy.
"Maybe she should be helping out since you're so busy." *Points to a trainee who is brewing coffee and working the oven.*
Please let us not kill this trainee on her second day of work. She will drown under your four-drink-order with six different specifications.
Ordering espresso and then adding milk at our condiment bar yourself.
Yes, we understand it's a good hack, but it's kind of frustrating. Just go home and add your own milk instead of emptying ours.
Stirring your caramel macchiato.
If you wanted a latte, you should've asked for a latte.
Telling us we made your drink wrong when you just ordered it wrong.
I'm sorry that you wanted a hot chocolate and not a mocha (with espresso), but you ordered a mocha. If you hadn't been so rude, maybe I would have happily offered to remake it for you.
SECRET MENU
Hi, hello, secret menu is also usually a secret to us. Secret menu just means it's something we can make with ingredients we already have. We don't have some "secret menu" that we hide from everyone.
Standing right in front of where we hand off drinks, watching us, and blocking anyone else.
It's charming when five-year-olds do it, but you're 40, and now it's just a little intimidating.
Taking someone else's order (that HAS THEIR NAME ON IT) and then complaining that you didn't get the right drink.
Hey bro, if you'd like to use your ears and eyes, we wouldn't have this issue.
Pouring coffee in the trash for extra room.
Either ask for extra room for cream OR ask me to dump a little. The five seconds that would take is much better than the five minutes it will take to clean up your mess.
Expecting us to clean up after you.
This is a cafe, not a restaurant, and I promise you will pass a trash can on your way out.
Commenting that you used to work at a local cafe and they did X so much better.
Okay, cool, go there then I guess? I'm just following policy for our drinks dude.
Please overall, give us a break because we love our job, but we hate being yelled at all day.
I can't imagine not being a barista right now, but I sure do wish I didn't come home from work being broken down from the customers every day.
"Welcome to Starbucks, what can I get started for you today"? Will be forever engrained in my mind, but I sure hope Karen yelling about her venti mocha Frappuccino made with almond milk and light whip will not be.
