Any job can be frustrating, but working in customer service has got to be the job you question the intelligence, kindness and sanity of the human race most frequently. Here are five things customer service employees just really, really love to hear:
"May I speak to a manager?"
Well, ma'am with the 2000's haircut, I am the manager so yes you're more than welcome to talk to me; even if I wasn't you would still hear the same company policy babble coming out of their mouths, too.
"Well, it was on the sale rack."
Oh darn, that's strange that it isn't marked down on the tag like EVERY other item on the rack. Yes, you are so right, it is absolutely impossible that another customer could've moved that item onto the sale rack.
"Can I return this?" *hands half used/beat up object to you*
Umm, would you appreciate getting a dirty torn up sweater for Christmas? Yeah, me neither. If you didn't like it why did you keep it for six months and why does it look like you washed it seven times? No, you can't return that, and my manager will tell you the same thing, have a nice day.
"I'll call corporate."
Please do. They would love to hear about how I'm not allowing you to rob the store or bring back nonrefundable things, I may get a raise woohoo!
"Can you wrap this?"
Do I look like a wrapping service to you? Don't be lazy, here's a two dollar bag and tissue paper, go nuts!
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