I would address this “To whom it may be concerned,” but honestly, you don’t seem concerned.

You aren’t all bad. I’m cool buying a birthday card from you, even a T-shirt on occasion, that occasion being massive clearance sale. But when it comes to textbooks, I would rather re-experience middle school than buy from you, but every semester without fail, I end up having to buy from you, whether it is my own fault or your efforts to make it impossible to pass a class without coming to you.

If your goal is to give me my books and provide an overall neutral to positive experience, you’re on a losing streak. However, if you are trying to withhold my books while overcharging me and belittling me, that’s a weird marketing strategy, but you’re doing great. I’ve never had a pleasant experience picking up my textbooks.

In fact, the last time I went to pick up my textbooks (actually just one textbook, darn looseleaf textbooks), I showed your employee my confirmation email, and after looking for my book for a few minutes, he told me he forgot it and asked me to repeat it, which I did. A few more minutes of looking, he came back over to look at my emailed confirmation number again. “This is not the number you told me! You told me the wrong number. That’s why I couldn’t find it!” First of all, no. Second of all, heck no. But moving on, he continued to look for the book under the correct number, and viola! It wasn’t there, which is the third time I have received a confirmation email to show up and my book(s) not be ready.

You have also sold me the wrong online book and don’t take back online books, so I have now spent about $300 just to get one online book for one class, and you refuse to answer my emails about it.

I don’t want to say it, but you’re the option when Chegg, Abe, Amazon, eBay, and the Campus BookMart all somehow unitedly fail. Everyone is having an issue with you. Being mean to me or anyone else isn’t helping you. I am not trying to start a fight or get black listed from your store, but I want you to know I am trying here, and I really need you to start meeting me halfway. I just want to put all our issues out there, so we can open up a conversation about them.

Sincerely,

Erin

P.S. Saying you sell books 70 percent off is false advertising.

P.P.S. Please email me back about the eBook situation.