What Working At McDonald's Taught Me About Privilege | The Odyssey Online
Start writing a post
Politics and Activism

What Working At McDonald's Taught Me About Privilege

"At work, my mental illness and I were irrelevant."

2029
What Working At McDonald's Taught Me About Privilege

During Customs week, in PAF sessions, and in everyday discourse here at Haverford, we are taught to ask for help when we feel we need it, speak up when we feel uncomfortable, and prioritize our own well being over most other things. At McDonald’s, acting in this way could have cost me my job, a job I needed to afford college. There, I, as an individual, was insignificant: The most important thing was that the customer walks away satisfied, and it didn’t matter what I had to go through to make that happen. There is something ironic about this: In order to do what was necessary to be a Haverford student, I had to act in un-Haverford-like way.

Because I worked the front counter, whenever there was a problem with an order — even though I never made the food — I was the one who was verbally abused. “One must never interrupt the customer,” and “The customer is always right,” so I would stand and listen to the entirety of elaborate rants, trying to put aside the attacks on myself, on McDonald’s, on America, and on capitalism, so that I could report the relevant details to those who actually had the power to correct the problem. These issues were usually simple, like a missing piece of cheese from a McDouble, or whipped cream on a milkshake when they hadn’t wanted any.

But more often than not, the customers were not interested in carefully calculating a response to match the apparently trivial nature of the situation, thus sparing my feelings. They were in a rush to get back to work, or they were dealing with their screaming kids, or they had calculated the cost of their meal down to the cent out of necessity and could not afford a mistake. And they had a right to have their meal they way they ordered it, so we fixed it as quickly as possible and didn’t talk back. Even if the customer had misunderstood some aspect of their order and was actually the one at fault, I was instructed to give them the benefit of the doubt and give them what they wanted, sacrificing my own dignity.

I have PTSD — because of this, the environment at work was anxiety-producing much of the time. Yet there was no “trigger warning” for when a customer was about to start yelling, when the restaurant would get so busy that I had no time to breathe between orders and the noise would make me feel faint, when a group of men in the drive-thru would whistle and catcall me as they pulled away. The sexual harassment I experienced there is another story entirely — the point is, at work, my mental illness and I were irrelevant. And from that, I grew; I learned to take care of myself in ways that didn’t inconvenience anyone, draw unnecessary attention to myself, or interfere with the structures in place and the work which had to be done. McDonald’s was not a “safe space” for me, and that was how it should be; I was a small part of a big picture, and my feelings had no business influencing said big picture.

Those of us who need to work in order to support ourselves and pay tuition cannot afford to internalize the soft, self-centered mindset presented by our peers and customs folk at Haverford — had I gone to a manager and complained that I become anxious when the restaurant is busy or that hearing complaints from customers made me nervous, the manager would have concluded that this was simply not the right job for me. I would have gone home, and I would have been unable to pay the student contribution from summer work that is built into my financial aid package.

Before you encourage someone to practice “self care” in its current definition, think about in what situations this is actually useful or feasible advice — this extends to life at Haverford as well; since I work three campus jobs, I only have enough time on many days to go to class, go to work, and do my homework. I’m grateful to have worked at McDonald’s: It taught me how better to handle my anxiety and how to put myself last in the name of efficiency and a common goal. McDonald’s strengthened my character, my work ethic, and expanded my capacity for resilience, valuable lessons which could not be learned in the “safe spaces” of Haverford’s campus. We must remember that putting oneself first is the essence of privilege, and that, in order to grow, we must leave this selfish mindset behind.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Student Life

28 Daily Thoughts of College Students

"I want to thank Google, Wikipedia, and whoever else invented copy and paste. Thank you."

497
group of people sitting on bench near trees duting daytime

I know every college student has daily thoughts throughout their day. Whether you're walking on campus or attending class, we always have thoughts running a mile a minute through our heads. We may be wondering why we even showed up to class because we'd rather be sleeping, or when the professor announces that we have a test and you have an immediate panic attack.

Keep Reading...Show less
Lifestyle

The Great Christmas Movie Debate

"A Christmas Story" is the star on top of the tree.

1855
The Great Christmas Movie Debate
Mental Floss

One staple of the Christmas season is sitting around the television watching a Christmas movie with family and friends. But of the seemingly hundreds of movies, which one is the star on the tree? Some share stories of Santa to children ("Santa Claus Is Coming to Town"), others want to spread the Christmas joy to adults ("It's a Wonderful Life"), and a select few are made to get laughs ("Elf"). All good movies, but merely ornaments on the Christmas tree of the best movies. What tops the tree is a movie that bridges the gap between these three movies, and makes it a great watch for anyone who chooses to watch it. Enter the timeless Christmas classic, "A Christmas Story." Created in 1983, this movie holds the tradition of capturing both young and old eyes for 24 straight hours on its Christmas Day marathon. It gets the most coverage out of all holiday movies, but the sheer amount of times it's on television does not make it the greatest. Why is it,
then? A Christmas Story does not try to tell the tale of a Christmas miracle or use Christmas magic to move the story. What it does do though is tell the real story of Christmas. It is relatable and brings out the unmatched excitement of children on Christmas in everyone who watches. Every one becomes a child again when they watch "A Christmas Story."

Keep Reading...Show less
student thinking about finals in library
StableDiffusion

As this semester wraps up, students can’t help but be stressed about finals. After all, our GPAs depends on these grades! What student isn’t worrying about their finals right now? It’s “goodbye social life, hello library” time from now until the end of finals week.

1. Finals are weeks away, I’m sure I’ll be ready for them when they come.

Keep Reading...Show less
Christmas tree
Librarian Lavender

It's the most wonderful time of the year! Christmas is one of my personal favorite holidays because of the Christmas traditions my family upholds generation after generation. After talking to a few of my friends at college, I realized that a lot of them don't really have "Christmas traditions" in their family, and I want to help change that. Here's a list of Christmas traditions that my family does, and anyone can incorporate into their family as well!

Keep Reading...Show less
Student Life

The 5 Phases Of Finals

May the odds be ever in your favor.

2509
Does anybody know how to study
Gurl.com

It’s here; that time of year when college students turn into preschoolers again. We cry for our mothers, eat everything in sight, and whine when we don’t get our way. It’s finals, the dreaded time of the semester when we all realize we should have been paying attention in class instead of literally doing anything else but that. Everyone has to take them, and yes, unfortunately, they are inevitable. But just because they are here and inevitable does not mean they’re peaches and cream and full of rainbows. Surviving them is a must, and the following five phases are a reality for all majors from business to art, nursing to history.

Keep Reading...Show less

Subscribe to Our Newsletter

Facebook Comments