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Why I Love Customer Service

I don't care if you yell at me.

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Why I Love Customer Service
Emily Green

I love working customer service. I know you don't hear it that much, but I absolutely love working in customer service. I loved working as a waitress, I love working in retail, I even loved working for my school's bookstore. Customer service jobs are often the ones that younger people, like me, have to take to pay bills. Most people I know that have worked in customer service have horror stories of terrible customers yelling in their face about things that they could not control. Many girls I know have stories of older men acting inappropriately towards them. That’s just customer service.

The biggest reason why I love working in customer service is that I live for the bad stories. You might be wondering, isn’t that the worst part of customer service? Dealing with the bad people? Having to be put in stressful situations. At the time, yeah, it is very stressful. I’ve been put in very stressful situations at my jobs. But I’ve always been the type of person that can laugh and make fun of a situation after I have calmed down about it. I haven’t always been this way. I tend to have a lot of anxiety. The first time I was yelled at by a customer I had to take a break and leave the room. Now, I’ve transcended anxiety and it’s turned into an ongoing apathetic existential crisis. What does that mean? I don’t care if you yell at me. Most people I know in customer service are like this. So when you’re yelling at me, and not letting me try to help you, I give up and I take in everything you say to me and I reduce it to about 140 characters and I turn you into a tweet.

This isn’t saying I’m bad at my job because I don’t care, this just means that the minute you try and make my job harder or my life harder by threatening me or yelling at me, I will no longer try to help you. As someone shouldn’t. I’m actually very good at my job. I enjoy my job. But I know that I would never yell at a human being for something out of their control, or even a small mistake.

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