Why integrate with VoIP?

VoIP integrations can combine the static and comprehensive customer information stored in your CRM with dynamic data from each interaction to create a complete customer profile that your staff can use.

It is easy to improve profitability based on what you know about existing customers and leads. So is why The VoIP Shop – VoIP Phone System is the best integration for VoIP CRM.

All Popular CRM Tools are Integrated

The VoIP Shop solution can be integrated with the most popular CRM tools, including HubSpot. Therefore, we are a safe choice, even if your goal is to switch CRMs shortly or adopt a CRM soon.

We have always believed in interoperability and inclusion, which is precisely what our VoIP solution has achieved.

We are a viable solution that is affordable for many, which has allowed us to get feedback from many users on the features they want. As a result, our CRM Integrations have already been well-rounded and feature-rich.

Our VoIP System Features Boost CRM Functionality

1.) Call Recordings

When you integrate our VoIP service into your CRM, high-quality call recordings will be automatically saved within each customer's account. So is a great feature for busy staff who are meticulous about getting all details before picking up the phone.

These call recordings provide a complete record of each call and eliminate disputes over what occurred on the phone. So, it can be used for training and upskilling employees. There is nothing better than listening to actual calls when you are learning.

2.) Click to Dial

Time is everything in the world of customer service and sales. A few core processes are repeated hundreds of times per day. So, equates to a savings of up to an hour over a single working day. These savings add up over the year and can be converted to found value or sunk costs depending on how urgently you address efficiency leaks.

Our integration offers click-to-dial functionality. So converts every phone number from your CRM to a clickable link that calls the client. So saves your staff hours each workweek in dial-time.

3.) Call Logging

Maintaining accurate information in CRM systems can be challenging, especially if you expect salespeople to update it manually. Automating as much as possible is much more efficient, and this is where The VoIP Shop excels. Integrating our VoIP service into your CRM will automatically log all business calls.

All details about the call, including length, who initiated it, and which staff member took it, are stored on each customer profile. This information is available for all staff members to see.

This rich, dynamic data can be combined with customer data from your CRM to create a complete customer profile. So will allow you to feed a more precise sales funnel, which drives conversions, and profits.

4.) Recognition of Inbound Calls

Our business telephone system recognizes an incoming call and matches it with your CRM records. So, gives you instant access to all information about that client. So is a cost-effective and efficient way to give your customers confidence in the care you are giving them. Before even picking up the telephone, your staff will be fully prepared with all details about that customer's account.

The ability of your team members to use this contextual information to build customer loyalty allows them to have deeper interactions. For example, team members can use the notes and information already logged instead of spending 12 minutes trying to resolve the customer's problem.

It is possible to have a more robust, efficient, and profitable sales or customer service function when CRMs and VoIP phones work together. There are many VoIP CRM options, but none can match The VoIP Shop's feature set, support quality, and cost-effectiveness.