Relying on a funeral agency is a compulsory and often sudden necessity, and it is also a task to be carried out when you do not have the lucidity necessary to reason in a rational manner and deal with practical matters with the right energy.The danger is that of assigning the task to companies that are not very serious, unprofessional, untrustworthy or even to run into scammers (present in every sector) who take advantage of our emotional fragility.Most of the time you risk having nasty surprises when you settle the bill or a disservice during, or after, the funeral ceremony, but also serious problems that the chronicles report more and more often.
"The funeral is a unique event; you can't fix it next time!"
But how to identify the right funeral business?Our first suggestion is to get help from a family member or friend, less emotionally involved in the research and choice of the professional to contact.If he has already tried the services of that agency, his experience will allow you to decide more calmly.If, on the other hand, you cannot or do not want to go to friends and want to do it yourself, then keep these instructions in mind:Here's who and what you should always avoid...
- the suggestions of "experts" such as health personnel, the morgue, mortuary chambers, employees of nursing homes, rest homes, nursing hospitals or municipal employees
- the company that claims to be affiliated with the healthcare facility, hospital or nursing home where the loved one is located
- the funeral homes that are advertised in a hidden way with hearses parked in the hospital area and morgue
- those who even contact you casually after a death to act as a funeral professional
- the company that does not want to issue a detailed written quote
- who offers you a summary agreement by voice and does not present you with a detailed estimate
- who offers you a quote by writing the price on a business card or a piece of paper
- the company that proposes you not to invoice the service or to do it for a lower amount in exchange for a discount
- who asks you for a cash payment only to make you spend less
- exclude those who do not give you clear or complete information or explanations
- stay away from those who ask you for an advance, perhaps in cash, for "living expenses"
- avoid even those who do not inspire your confidence, trust your instincts
An expert funeral company consist of serious professionals who perform a necessary task that not everyone is willing to do, they have no concept of time, which must be available 24 hours a day all year round and that sometimes, not even their experience makes them emotionally prepared to deal with heartbreaking deaths like those of young people or children.
As it happens in any other sector, it can happen to meet unscrupulous people, who obviously do not represent the category; they are only exceptions that however often make news.
Once the dangers avoided you can devote yourself to discover the best professionals
The best way to identify potential agencies as partners already, you find information on the Internet
On the web you can find the list of funeral home operating in your area and can consult their sites web to get an idea of their organization
You can find photos and videos that allow you to appreciate their way of operating, the fleet, the status of their premises.
You can consult their offers, rates, price lists and maybe find useful tips to deal with better the grief and the following period
you can contact them to request a detailed quote specifying your needs to more than one funeral agency
- consider the testimonies and experiences of friends or family, not taking into account online reviews of complete strangers, they are difficult to verify, both positive and negative ones
- consider for how many years the company operates in the sector, often the business is handed down the activity for generations and this can be a sign of solidity, if you are not professional you will hardly last in the market
- consider if it was easy for you to contact the company, a professional in the sector is available 24h and also responds to requests via the web
- consider who responded to your request for a quote with a precise and detailed document that highlights the mandatory services, ancillary services and external expenses such as taxes and cemetery rights
- appreciate those who propose you to sign a contract, it will be an agreement that will guarantee both parties
- estimate those who do not weigh your request for an economic funeral and understand the sudden monetary commitment you have to bear
- you also value the company that does not ask you for any advance and trusts you
- you prefer companies that adopt codes of ethical behavior promoted by trade associations
- compare the various offers received, compare the services and choose the company that has the best quality / price ratio
And if you had the opportunity of a direct contact, consider also the impression you had of your interlocutor, the human value of the person who represents the funeral company you want to entrust to you.