Dear Comcast,
My experience with you is the same experience everyone else has: terrible. I feel as if every time I speak to a colleague or friend, they too are disgusted with your "customer service." Complaints include being dismissed by a representative, or the billing department over-charging their bill repeatedly. So, here is my specific story in regard to your company. I hope this is the boost you need to revamp your business ethics, as well as employee training.
Upon moving into a new apartment, I wanted to begin service with you, as I didn't want an annual contract. I signed up for what your company calls the "Performance Starter" internet package, which is advertised as $19.99 for 12 months. During the process of signing up, I had to repeat my name and address upwards of six times before the representative finally documented my information....incorrectly (yes, both my name and address were incorrect). This process took over one hour before I was able to get service, due to the representative not understanding my basic information, and trying to sell me on other services.
Here's where the story gets good: After the drawn-out phone call, I was finally able to get internet spewing through my walls. When it came time to pay my first bill, the representative informed me my bill was $19.99, as promised. The second month went by, and I called a representative to confirm my second bill was indeed the agreed upon price. To my surprise, my bill was over $90.
Of course there was not a simple answer, and I had to speak with five representatives over the course of three hours. What was the final response from Comcast? My service actually costs $29.99 a month, not $19.99 because I didn't sign up for EcoBill (yet, I was not informed of this stipulation when initially signing up for service). Oh, and don't forget about a $9.50 late fee, because remember when I paid my first bill? Yeah, that was cleared from my checking out, but was not recorded into my Comcast account.
During those three hours of speaking to five different representatives, I was mis-informed, put on hold, not understood, transferred and disconnected. In the end do you think my bill was adjusted? Nope.
Comcast, you are the definition of a business with poor business practices and ethics. My goal is to make this article go viral and to bring my voice to the attention of those in your headquarters. I want those in charge to know what your business looks like from the eye's of a customer. Moreover, I want you to realize your business stole from a 20-year-old recent college graduate who is trying to make ends meet.
I may be young, but I know a thing or two about business. Hence, my recently earned Bachelor of Business Administration, concentration in Management, Summa Cum Laude.
From,
A girl you stole from.
