Are you looking to improve the efficiency of your call center? If so, then you need to consider investing in a power dialer! It's the easiest and most cost-effective way to improve call center efficiency.
What is a power dialer? How does it work? What are the benefits? Read on to find the answers to these questions and more!
What Power Dialer means?
A power dialer (also known as a rapid dialer) is pretty much what it sounds like; it's an automated phone dialing system that connects the prospects you're attempting to call with the agents who run your call center.
A power dialer shouldn't be confused with a predictive dialer, which sequentially dials the numbers in your database, even though an agent isn't on the line. When someone is actually on the other end of the call, the call is diverted to an available agent. Rather, a power dialer employs a calls-to-agent ration that's manually-configured; in other words, one of your agents is already live on the line when calls are being made and when someone is live on the other line, the agent then answers the call, so there's no need to transfer calls to the next available agent. When one of your agents is available, a power dialer system will automatically dial the next contact in your list according to the ratio, which allows you to have complete control over the automatic dialing rates of your call center.
How does a Power Dialer Work?
The basics were covered above; a power dialer works by instantly dialing contact numbers in your database once an agent is finished with a call. As soon as an agent hears a live person on the other end of the line, he or she responds to the call; in other words, as soon as a contact that's been dialed picks up, a power dialer will automatically connect the agent to the contact. When a number that's been dialed is busy, gets disconnected, or isn't answer, a power dialer drops the call and instantly moves onto the next contact in your database. It's a pretty simple and straightforward process.
A basic rundown of the power dialer process is as follows:
- You place your daily calls into an automated list on the power dialer
- Your agents see who they will be speaking with as the calls are being made
- As soon as your agent hears someone on the line, they respond to that caller with a personalized greeting
- If the call is dropped, goes to voicemail, or is unanswered, the system moves onto the next number in the automated contact list
Power Dialers and Incoming Calls
Power dialers aren't just for outbound calls; a top-quality system can be used for inbound calls, too! With inbound calls, this automated system will ensure that none of the calls that are coming into your call center go unanswered, as they will be immediately directed to an available agent. If, however, there is a lapse in the time it takes for an available agent to answer inbound calls, you a premium-quality power dialer will offer the option to upload pleasing wait music to keep them engaged while they wait for the next available agent to respond. When an agent does pick up, they'll be able to view the name of the caller, which allows for greater personalization.
What are the Benefits of a Power Dialer System?
So, what are the benefits of a power dialer system? The answer: A lot! Here's an overview of just some of the benefits you'll be able to take advantage of when you employ the use of this automated system for your call center:
- Better lead management. You'll have a much easier time managing your leads. Power dialer software can filter out blacklisted, do not call, and other callers that wouldn't be advantageous to make. The software can also keep data related to leads, sales information, consumer history, even info related to callbacks, and that information can be passed onto your agents. All of this combined means that you'll be able to manage your leads a lot more successfully. Furthermore, a power dialer keeps tabs on the sales journey of your leads throughout the sales cycle so that your call center agents can sort through and prioritize generated leads; for instance, the software will give prospects that interact with your call center the highest priority, which will increase the chances of turning those prospects into leads.
- Improved productivity. Your agents won't have to waste their time calling parties that aren't interested, or managing busy signals or voicemails. The software ensures that your call center agents are connected to live people and unanswered calls, answering services, and dropped numbers are automatically dropped, which translates to more productivity for your call center.
- Greater personalization. Since the software provides detailed information about live callers that agents can automatically access, calls are more personalized. As such, they'll have a much easier time turning live prospects into actual customers.
- Boosts sales. Thanks to the greater efficiency, improved productivity, and enhanced personalization that your call center agents will experience, you'll see a significant increase in the amount of sales your agents will make.
Experience the Benefits of Power Dialer Software Today!
Smarter calls, improved efficiency, more receptive and satisfied customers; if you want to improve your success, a power dialer is definitely the way to go! There are a lot of different power dialer software options out there, but if you want the best, don't settle for the rest and instead opt for CRM Dialer. Offering the highest quality software, the most advanced features, and incredibly affordable prices, you really can't go wrong with CRM Dialer! Plus, to ensure that you are happy with the service, you have the option to try before you buy! CRM Dialer offers a completely free trial period so you can experience how the system works and decide if it's the right option for you; if you find that it doesn't meet your needs, you're free to do as you wish because there are absolutely no strings attached with their free trial offer.
What have you got to lose? Give CRM Dialer a try today!
