Every morning millions of people wake up and have to start their busy days. Before headed to work or school or just to start your day, it is imperative to stop at your local Dunkin' Donuts and enjoy a nice cup of coffee and some breakfast. Customers expect fast service, smiling faces and an order that is up to their best standards. However, sometimes as human beings, we tend to forget that the people who are serving us are people too. We get stressed out, we have bad days and we make mistakes. Here are a few things that your Dunkin' Donuts employees want you to know. Because we love our jobs, we love you and we love coffee.
1. We had to wake up early too.
4am is a horrible hour. Believe me. I'm sorry you have to get up this early, I wish life was easier. But I am at work too. I clearly woke up early too, so please bear with me if I ask you to repeat yourself just so I can make sure your order is correct.
2. We know when you are at the drive through.
It gets very busy at Dunkin Donuts, however, we operate according to a great system here. We get notified when someone pulls into the drive through. Please consider being patient with us instead of screaming "hello" into the speaker.
3. We make mistakes.
We are only human. This is our job. If we mess up, chances are that we are upset about it too and will be happy to replace your coffee to be how you like it. Please just take it easy on us.
4. We appreciate your tips.
Money is tight, and we never feel entitled or expect tips from you, but when we are given a tip, we truly do appreciate it. Two pennies per person really does add up.
5. We are a team.
Each Dunkin Donuts store has a system and a way that things flow. Us employees have a lot of time that is spent together, we really are a team. Almost like a family.
6. Our managers are on our side.
Just because they may wear a different color shirt than us, does not mean that they aren't going to defend us. Our managers will surely stand for what is right, but if I just made a silly mistake like cream instead of milk, our managers are going to take my side and defend the fact that it was an accident.
7. We love our job.
At the end of the day, we love coffee, we love our customers, we love our team and we love our job.
