5 Life Lessons From Making Phone Calls | The Odyssey Online
Start writing a post
Student Life

5 Life Lessons From Making Phone Calls

I hate talking on the phone... But, I did it all summer, and here's what I learned.

21
5 Life Lessons From Making Phone Calls
The Political Insider

This summer, I had the great opportunity to be employed at my college and earn some valuable experience, skills and—of course—money.

The job I held was a completely different position than I’d ever had: a nine to five, business-attire-required, smile-politely-even-when-a-customer-is-arguing desk job. There is absolutely nothing wrong with this type of job, but I was surprised to find that even though a lot of the components seemed contrary to my personality, I actually enjoyed most parts.

There was, however, one part of my job that I hated since I learned how to use technology: making phone calls. Stick me in a back cubicle, and I will file, organize, categorize and input data like it’s my purpose in life. Place me at the front desk, and I will smile, directing confused students and nodding politely as I answer their questions like my alter ego is Pam Beesly. I will happily compose eloquent emails about deadlines, research missing information for incomplete spreadsheets and create Google forms to streamline reports.

However, speaking over the phone is what I have always dreaded. Poor connections, muffled voices and mispronounced names are nightmares. I am still trying to love my voice, but speaking on the phone is not something with which I am completely comfortable.

Despite my frustration, the fact remained that conversing over the phone was a huge part of my job—at some points, my only objective was to call a list of names and tell them what they needed to submit. Clearly, since I am not unemployed, I gritted my teeth and picked up the phone every time I was told.

Lo and behold, I actually learned a few life lessons through my discomfort. (Isn’t it funny how that happens?) Here are the 5 life lessons I learned from talking on the phone:

1. Annoyance is mostly situational, not personal.

I would call people to remind them about submitting a document or to confirm some missing information, and a good portion of the time, it was apparently the most inconvenient thing that could have happened in their day. I could hear their eye rolls over the phone. Even in their words, they were sharp with frustration, but they were not frustrated with me... I was just the messenger.

Whenever someone is annoyed and starts taking it out on you, step back and remember that who you are as a person is not the reason for their annoyance. There is usually an underlying issue that you may not immediately recognizable.

2. People do not think about me as much as I think they do.

I am such a people-pleaser that I get anxious if I feel people are even thinking badly of me. In the beginning of my job, after hanging up from every phone call, I would sit there and worry what the person on the other end was thinking of me—that freaking annoying girl from the college just called again...

I slowly realized that my phone call was not going to cause them to think about me for the rest of their day. We tend to spend more time worrying about what other people think of us than they spend even thinking about us.

(Disclaimer: I am not saying that we are not important in other peoples' lives. In this context, I am using "think about" to mean "criticize, scrutinize, judge or dwell on flaws," especially done by people not close to us.)

3. What needs to get done is usually greater than how I want to feel.

When I called someone, it was because there was important information that needed to be relayed as quickly as possible. If the phone calls were not made, people would not have been aware of crucial financial or academic forms, which could have complicated acceptance into college or lost financial aid. I had to put aside my discomfort in talking on the phone to help contribute to a greater good.

4. To get something done, I don’t have to be good at it—just capable.

I will straight up admit that I am not the best phone-caller in the world. I stutter, forget words and probably don't sound super excited to be talking. I often compared my "phone presence" to how my co-workers sounded when they were talking on the phone, and I would be embarrassed with how I sounded.

I do have two hands—I can dial numbers and physically hold a phone up to my ear. I know what needs to be relayed, and I have a voice. Therefore, I am capable of speaking on the phone.

What are you capable of that you need to be reminded you can do?

5. It is not my job to make people happy.

My job description was to manage data, relay important information and make sure everything was running efficiently in a timely manner. If I completed those objectives to the best of my ability while being polite and courteous and people were still upset, I had to learn that it was not my problem.

Learning that other people's problems are not my problems is very, very important and relevant to the rest of my life. I am often in positions where people do not agree with me or are not enjoying themselves. I tend to take this personally and try to make them happy, sometimes by compromising my values or my views. That is not right.

Yes, it is good to care about people being happy. So, be polite, be encouraging, be helpful, be sympathetic, be available... Also, understand that happiness and contentment are personal choices, and you must know where to draw the line between sacrificing for someone and compromising yourself for someone.

At the end of it all, I still don't like talking on the phone. However, by doing something that pushed me out of my comfort zone almost all summer long, I was forced to learn a few lessons about life and myself. Try doing something out of your comfort zone and see what life lessons you learn!

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Featured

12 Midnight NYE: Fun Ideas!

This isn't just for the single Pringles out there either, folks

14579
Friends celebrating the New Years!
StableDiffusion

When the clock strikes twelve midnight on New Year's Eve, do you ever find yourself lost regarding what to do during that big moment? It's a very important moment. It is the first moment of the New Year, doesn't it seem like you should be doing something grand, something meaningful, something spontaneous? Sure, many decide to spend the moment on the lips of another, but what good is that? Take a look at these other suggestions on how to ring in the New Year that are much more spectacular and exciting than a simple little kiss.

Keep Reading...Show less
piano
Digital Trends

I am very serious about the Christmas season. It's one of my favorite things, and I love it all from gift-giving to baking to the decorations, but I especially love Christmas music. Here are 11 songs you should consider adding to your Christmas playlists.

Keep Reading...Show less
campus
CampusExplorer

New year, new semester, not the same old thing. This semester will be a semester to redeem all the mistakes made in the previous five months.

1. I will wake up (sorta) on time for class.

Let's face it, last semester you woke up with enough time to brush your teeth and get to class and even then you were about 10 minutes late and rollin' in with some pretty unfortunate bed head. This semester we will set our alarms, wake up with time to get ready, and get to class on time!

Keep Reading...Show less
Student Life

The 5 Painfully True Stages Of Camping Out At The Library

For those long nights that turn into mornings when the struggle is real.

2918
woman reading a book while sitting on black leather 3-seat couch
Photo by Seven Shooter on Unsplash

And so it begins.

1. Walk in motivated and ready to rock

Camping out at the library is not for the faint of heart. You need to go in as a warrior. You usually have brought supplies (laptop, chargers, and textbooks) and sustenance (water, snacks, and blanket/sweatpants) since the battle will be for an undetermined length of time. Perhaps it is one assignment or perhaps it's four. You are motivated and prepared; you don’t doubt the assignment(s) will take time, but you know it couldn’t be that long.

Keep Reading...Show less
Student Life

The 14 Stages Of The Last Week Of Class

You need sleep, but also have 13 things due in the span of 4 days.

1755
black marker on notebook

December... it's full of finals, due dates, Mariah Carey, and the holidays. It's the worst time of the year, but the best because after finals, you get to not think about classes for a month and catch up on all the sleep you lost throughout the semester. But what's worse than finals week is the last week of classes, when all the due dates you've put off can no longer be put off anymore.

Keep Reading...Show less

Subscribe to Our Newsletter

Facebook Comments