13 Times You Know You’re Grocery Customer Service When | The Odyssey Online
Start writing a post
Student Life

13 Times You Know You’re Grocery Customer Service When

Please understand we are human

12
13 Times You Know You’re Grocery Customer Service When
Ecorazzi

Our minimum wage to $10 per hour job deals with a ton of cons that we all have to laugh about in the end. You know you're customer service when…

1. You receive no manners

Unfortunately, a simple “thank you” and “please” is too hard for some people. I usually expect no answer or just a subtle grunt. I would say half of customers don’t respond with any mannerisms whatsoever. As customers should respond with respect, customer service associates should be polite as well.

2. Ignorance is your main best friend

The most common symptom is when you ask someone a question and they ignore you. It’s that moment when you stare at your associate, whether you are a bagger or cashier, and chuckle ever so slightly. We are forced to ask these questions for our job and it’s how we get evaluated so please be respectful and we’ll give the reciprocal. If we don’t ask these questions when secretly getting “rated”, we’ll receive points off and possibly not get a pay raise.

3. Rushing is a highlight of your day

Those moments when someone barges in saying “I’m in a rush” are one of the worst. It’s not like you can scan items at a supersonic speed and be done in 10 seconds. For me, by mentioning about being in a hurry, it will get me nervous to work faster and possibly mess up.

4. Customers scan items themselves

This is like a big curse a customer will set upon themselves. If a manager were to see it happening, consequences may occur. Since the system is in our name, we have to be in control of what is being scanned. Suspension may occur if a manager finds out an item wasn’t scanned. So, you just sit there with partial anger submerged in your face and saying “please be patient and I will finish scanning soon”. This isn't a self-checkout line

5. Customers tell us how to do our job like they've worked there longer

A big “no-no” for a customer is when they tell us “can’t you just do… on the register?”. We’re the associate and were taught how to use these machines properly so please be patient and no, we can’t always do “...”.

6. Customers tell us our “sayings” are annoying

As mentioned earlier, our job relies on these sayings when people are polite about what you get paid for, you just want to blow up on them.

7. Customers are on their phone at checkout

Our biggest pet peeve is the phone call. Don't even get me started on earbuds in the ear as the person is cashing out.

8. Customers say service is slow

We can't speed up the process as most of it is dealt by machine.

9. There is blame on the cashiers

Customers mostly blame us for their credit card problems, for incorrect prices , and for correct prices that to them are incorrect even if we don't have control over it. I would love to magically make everyone happy with free items (actually not because I want to keep my job haha) but I can't.

10. Customers get annoyed (we have to change in seconds for your service)

There are always those customers that will get pissed if bagging is not correct or something wasn’t bagged to the specific need of that customer properly.

11. Customers don't understand we are human

The machine malfunctions or wrong prices are always our fault no matter what. Even if it rings up right, it's still wrong smh.

12. Customers go into line when we are closed

People just place their stuff down without looking. I blame the smartphones. *sighs*

13. Customers claim an item is too expensive

Yes, we are the ones that create those prices of course. We work overtime and say “let's make this fruit salad $5 since *competitor name* charges $4 so we make a profit”. My favorite is when a customer names a competitor that has it cheaper and leaves the store to go there.


As a cashier, I'll admit I do have bad days and I understand people have bad days as well. This article has no malice or intention to hurt anyone as it is pure satire. I deal with a hundred or so customers every time I work and don't exactly know what each person is going through. I just don't put anything to heart and for the most part, laugh or vent about it.

Report this Content
This article has not been reviewed by Odyssey HQ and solely reflects the ideas and opinions of the creator.
Entertainment

15 Times Michael Scott's Life Was Worse Than Your Life

Because have you ever had to endure grilling your foot on a George Foreman?

1616
Michael Scott
NBC

Most of the time, the world's (self-proclaimed) greatest boss is just that, the greatest. I mean, come on, he's Michael Freakin' Scott after all! But every once in a while, his life hits a bit of a speed bump. (or he actually hits Meredith...) So if you personally are struggling through a hard time, you know what they say: misery loves company! Here are 15 times Michael Scott's life was worse than your life:

Keep Reading...Show less
Featured

12 Midnight NYE: Fun Ideas!

This isn't just for the single Pringles out there either, folks

16420
Friends celebrating the New Years!
StableDiffusion

When the clock strikes twelve midnight on New Year's Eve, do you ever find yourself lost regarding what to do during that big moment? It's a very important moment. It is the first moment of the New Year, doesn't it seem like you should be doing something grand, something meaningful, something spontaneous? Sure, many decide to spend the moment on the lips of another, but what good is that? Take a look at these other suggestions on how to ring in the New Year that are much more spectacular and exciting than a simple little kiss.

Keep Reading...Show less
piano
Digital Trends

I am very serious about the Christmas season. It's one of my favorite things, and I love it all from gift-giving to baking to the decorations, but I especially love Christmas music. Here are 11 songs you should consider adding to your Christmas playlists.

Keep Reading...Show less
campus
CampusExplorer

New year, new semester, not the same old thing. This semester will be a semester to redeem all the mistakes made in the previous five months.

1. I will wake up (sorta) on time for class.

Let's face it, last semester you woke up with enough time to brush your teeth and get to class and even then you were about 10 minutes late and rollin' in with some pretty unfortunate bed head. This semester we will set our alarms, wake up with time to get ready, and get to class on time!

Keep Reading...Show less
Student Life

The 5 Painfully True Stages Of Camping Out At The Library

For those long nights that turn into mornings when the struggle is real.

3446
woman reading a book while sitting on black leather 3-seat couch
Photo by Seven Shooter on Unsplash

And so it begins.

1. Walk in motivated and ready to rock

Camping out at the library is not for the faint of heart. You need to go in as a warrior. You usually have brought supplies (laptop, chargers, and textbooks) and sustenance (water, snacks, and blanket/sweatpants) since the battle will be for an undetermined length of time. Perhaps it is one assignment or perhaps it's four. You are motivated and prepared; you don’t doubt the assignment(s) will take time, but you know it couldn’t be that long.

Keep Reading...Show less

Subscribe to Our Newsletter

Facebook Comments