Please stop oversharing.
We're all guilty of it but when you've been working for 5+ hours on your feet the last thing you want to hear or see are happy moments from a proud Mom. We're proud too but please, we need a break.
1. Your joke about that item being free isn't funny
I know, you giggle at it every time. I giggle too but it's empty just like my stomach because I haven't been on my break yet and honestly, where is the manager?
2. Please bring your items to the front with you
I know that we say that it's fine for you to go and get what you need and we'll wait but hurry! Also, we're not actually okay (we totally lied). Our sole purpose in our store is to check people out at a fast pace. The lines of grumpy people behind you don't help our guilt at making them wait.
3. "I've been standing in line for thirty minutes at least, I almost left. I need y'all to be faster!"
Okay but you didn't soooo? Also, did you not notice your felllow consumer buying hundreds of dollars in one transaction of more things that you probably don't need? No? Well maybe you should before you decide to criticize me on how fast my line is moving, thanks.
4. "I decided that I don't want these anymore"
Every cashier knows this feeling, it is one of deep empathy. When the line gets heavy and you've finally hit your stride here They come. The customer who usually has a few hundred dollars worth of things and, after intense sifting through their bag that has lasted about 20 minutes in all, they then say that they've decided against everything completely. That means you now have to back everything out and cancel the transaction. This feeling isn't because of the task ahead of you, it's for the person (that may just be you) who has to put these in their rightful place on the floor.
5. "Actually, let me give you change"
Please don't. I've already put it in, I don't feel like counting out the change. The line is growing and my manager is watching. Just take your change and my "have a good day", thank you. Oh, thank you so much I guess I will just take this change anyway. Thank you so much for your persistence.
6."Smile, it'll all go by faster"
DO NOT. DO NOT EVER SAY THIS. I don't get paid enough to withstand the way my legs are quivering from being locked in the same position for hours or the way that my face has gotten frozen in a customer-ready smile even though I'm panicking on the inside.
7. "Wow, you look tired"
Thanks, that's just what I wanted to hear. I'm hot and sweaty, my back hurts, my feet are aching and I actually thought that I was faking it pretty well. Oh well, I guess I'll find some extra energy for the next three hours of this nine hour shift.
8." Are you sure that's all the (insert item) you have? Can you check the back?"
I'm not sure why almost every customer believes that the back room is full of carts and carts of product but when we say we're out, we mean it. Honestly, truly. This is what online shopping is for.
9. "Hi, can I return these?"
Sure, do you have a receipt? No problem, I'll just go ahead and take your I.D. to finish. Oh, you don't have your I.D.? Like, at all? Well I'm sorry but I can't refund this. Your passport will work, yes. Okay, here's your store cred-... No, I'm sorry but I can't give you cash or credit. Yes, I'm sorry but that's just our policy. Sure, I'll page a manager right over to explain it to you.
10. "Oh yeah,you're my last customer for the night!"
This is easily one of the best feelings when getting off, your last customer is actually polite (maybe even kind). They have one bag and it's just a quick item that you won't even need to wrap! It's wonderful...
until they pull their six bags worth of items off the floor, they want to split the payment between multiple cards and they also have cash. And here's the icing on the cake: the store just ran out of bags and you have no idea how to finish this transaction. "Hey, can I get a manager at the register please?"