For the most part, I love my job. I really do. Working at Chick-Fil-A has taught me a lot about customer service, teamwork, and time management. Considering the prestige the old chicken shack has behind its name, it is imperative to uphold the values and standards of Chick-fil-A, so there are lots of things we have to withhold on a daily basis. Whether it's lunch rush, or we just ran out of ice dream, or someone just called out, we are always expected to keep our cool and remain calm. Below are 11 things and feelings that every Chick-fil-A employee knows to be true, even if we can't express it.

1. When you closed the night before and have to be back at work at 7 the next morning.

Yes, sir, I will gladly ring you up for a 4-count mini with extra honey butter and no end pieces. Give me just a second though while I try to get my life together and fully wake up.

2. When you're working headset and get three cars back to back that only order milkshakes.

Then you get behind on all of your drinks. Then you think you're getting caught up until you realize you have three strawberry milkshakes left to make and someone left the strawberry topping dispenser empty and chose not to refill it. Then your manager asks why we have so many red orders in the drive-thru. Then you hand a few of the shakes out of the window only to find out that they wanted all of them with no whipped cream or cherry. MILKSHAKES. CAUSE. SO. MUCH. STRESS.

3. When someone tries to order carrot raisin salad. Or coleslaw. Or any other item that has not been on the menu for a significant amount of time.

No ma'am, we no longer serve coleslaw, and we haven't for a while now. Yes, I know, it is a shame. Sure, you can speak to my manager, but that doesn't change the fact that you won't be able to buy coleslaw here. The worst part is when the same guest continues to ask for a discontinued menu item every time they come and you have to break their heart every time you tell them that we no longer serve that. Sigh.

4. When there are *new * menu items and you and your coworkers are the first people who get to try them.

Why, yes, I would love a watermelon mint lemonade. And, if you were lucky, you were able to get it for your break.

5. When you're in charge of training a new team member.

Jenny might not be a pro at front line yet, but in due time, she'll be a legend at breaking down the ice dream machine in less than 7 minutes. It won't hurt her to grab me a few buckets of ice while she's learning the tricks of the trade, though.

6. When a guest won't make eye contact or speak to you throughout the duration of their time at the window/counter.

Please don't be angry with me if your order is incorrect after I repeated it back to you twice - and you didn't say anything. You wouldn't even look at me, for that matter. Please don't be rude. *cue Kim K with her purse*

7. When a crowd walks in at 9:55.

Every closer's worst nightmare. You end up praying that it's carry out, and a simple order like an 8-count nugget and a fry. Chances are, however, it won't be that easy.

8. When you're taking orders outside in the heat and are bound and determined to hit 100 cars with 3 minutes left until the new hour and car goal rolls over.

The team inside is depending on you to brace the heat and take as many orders as you can before 1 o'clock so you can hit your goal. You might be sweaty and a little burnt, but sometimes you've got to risk it for the biscuit.

9. When you watch someone make the ice-dream machine run low and then walk off without refilling it.

Then they come back and use even more. And still. Don't. Refill. The. Machine. Hey, Kyle, I have the receipts. Just refill the machine and make everyone's life a little bit easier.

10. When you actually get done closing at 10:30.